Our Guarantees

1Since our inception, we have been creating the ideal hosting experience and platform with one common goal: to maintain a reliable service. Based on our historically robust infrastructure, and our high level of customer satisfaction, we are proud to guarantee a quality hosting experience or your money back. A guarantee based on reality... who would have thought?!

Customer Service

Service Facts

  • 1 Hour Response
  • 99.99% Uptime SLA
  • No Bandwidth Overages
  • Money Back Guarantee
  • Weekly Backups
  • Instant Activation

Hardware Facts

  • Enterprise Class Servers
  • RAID10 Storage
  • 2 Gigabit NIC
  • Hardware RAID
  • ECC Registered RAM
  • Redundant Power

Operating Systems

  • CentOS 7.0
Rapid Deployment

Rapid Deployment

Premium Network

Cyclone Hosting Guarantee

While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.

Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.

Cyclone Host Guarantee

  • 99.99% Uptime
  • 100+ Gbps capacity
  • 24x7x365 Support
  • Enterprise Datacenters
Additional Information
Customer Review

“I am thoroughly impressed! This is by far the BEST hosting company I have ever seen. Not only does cyclone offer the best packages (packed with features) at unbelievable prices, but they get to know their customers personally, and have ABSOLUTLY the best service and support I have ever seen. They have really gone out of their way to help me out and solve problems, and very shortly I will be moving all of my websites to cyclone-hosting. Thanks for all your help Dennis; I look forward to years of business with cyclone-hosting.”

Steve

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